Customer Success Specialist

  • Department

    Customer Success

  • Location

    Remote (EMEA)

  • Timezone(s)

    Eastern European Time

About iCloudReady

iCloudReady, a leader in property management and real estate CRM solutions, is expanding its team and seeking a Customer Success Specialist. Our innovative approach has positioned us at the forefront of technological advancements in our industry. We are committed to delivering exceptional, tailored services to a diverse client base, and our Customer Success Specialist will play a pivotal role in maintaining and enhancing this commitment.Customer Success Specialists at iCloudReady have the chance to engage, collaborate, and thrive in various projects, specifically tailored to enhance customer satisfaction and ensure successful client relationships.

What you’ll be doing?

In your role as a Customer Success Specialist at iCloudReady, you will be integral to nurturing and expanding our customer relationships throughout their lifecycle, including:
  • Collaborating closely with our Director of Sales and product teams, you will help drive business growth, optimize customer experiences, and influence product development based on client feedback.
  • Leading the onboarding and training of new customers, ensuring a seamless transition and a high level of satisfaction.
  • Conducting product demonstrations and supporting the Director of Sales in the sales cycle.
  • Gaining an in-depth understanding of iCloudReady's products, effectively communicating features and functionalities to clients.
  • Developing and implementing strategies to enhance the customer experience.
  • Regularly interacting with customers, in partnership with the Director of Sales, to gather feedback and foster strong relationships.
  • Working collaboratively with the product team to meet customer needs and influence the product roadmap.
  • Contributing to the creation of product-related marketing and training materials.
  • Assisting customers in maximizing their use of our solutions, particularly in the context of property management and real estate CRM.

About the Team at iCloudReady:

Our Customer Success Team is a dynamic group of professionals dedicated to ensuring our clients achieve their maximum potential using our solutions. We value collaboration, innovation, and a relentless pursuit of excellence. Joining our team means being part of a supportive environment where your contributions are recognized and your professional growth is encouraged.


  1. Strong communication and interpersonal skills, capable of building and maintaining relationships with a diverse client base.
  2. Technical proficiency, particularly with enterprise SaaS platforms, is essential.
  3. A proactive and customer-focused approach, keen on working closely with clients to understand and meet their needs.
  4. Ability to identify trends and insights from customer feedback and behaviors.
It is preferred that you have experience with:
  1. 1-3 years of experience in customer success, preferably within the technology or real estate sectors.
  2. Curiosity and problem-solving skills, thriving in an innovative and fast-paced environment.
  3. Bachelor's degree in a relevant field.
_iCloudReady is on a mission to attract passionate individuals who are driven by innovation and a commitment to excellence. We believe in fostering a culture where your voice is heard and your skills are nurtured. Even if you don’t meet every requirement listed, we encourage you to apply and share your unique story with us. By joining our Platform Engineering Team, you will become a key player in shaping the future of digital solutions at iCloudReady._


  • Generous, transparent compensation & equityGenerous, transparent compensation & equity
  • Unlimited vacation (with a minimum!)Unlimited vacation (with a minimum!)
  • One meeting-free day per weekOne meeting-free day per week
  • Home officeHome office
  • Coworking creditCoworking credit
  • Private health, dental, and vision insurance.Private health, dental, and vision insurance.
  • Training budgetTraining budget
  • Access to our OfficeAccess to our Office
  • Carbon offsettingCarbon offsetting
  • Pension & 401k contributionsPension & 401k contributions
  • We hire and pay locallyWe hire and pay locally

Get more details about all our benefits on the Careers page.

Interview process

We do 2-3 short interviews, then pay you to do some real-life (or close to real-life) work.

  • 1
    Application(You are here)

    Our talent team will review your application to see how your skills and experience align with our needs.

  • 2
    Culture interview30-min video call

    Our goal is to explore your motivations to join our team, learn why you’d be a great fit, and answer questions about us.

  • 3
    Technical interview45 minutes, varies by role

    You'll meet the hiring team who will evaluate skills needed to be successful in your role. No live coding.

  • 4
    iCloudReady SuperDayPaid day of work

    You’ll join a standup, meet the team, and work on a task related to your role, offering a realistic view of what it’s like working at iCloudReady.

  • 5
    OfferLets celebrate (after you sign)

    If everyone’s happy, we’ll make you an offer to join us - YAY!


(Now for the fun part...)

Just fill out this painless form and we'll get back to you within a few days. Thanks in advance!

Bolded fields are required

or drag and drop here