Hot Lead Scoring - All Features

Hot Lead Scoring

Know which leads are ready to close — before you pick up the phone.

Behavioral Signals That Actually Matter

Every action a lead takes gets tracked and scored automatically — no manual work required.

Unit Visit Tracking

If a lead revisits the same unit 3x in 48 hours, iCloudReady awards High Intent points automatically.

Document Engagement

Proposal downloads, floor plan views, and payment plan page visits each trigger Readiness Signal points.

WhatsApp Keyword Detection

When a lead replies with high-conversion words like visit, price, book, or today (EN/AR), the system fires 40 Urgent points instantly.

5 Scoring Tiers

Scores map to Engaged, Interested, High Interest, and Urgent tiers — each color-coded on the lead list.

Bilingual Keyword Support

Keyword detection works in both English and Arabic, capturing intent signals from all customer communications.

Fully Configurable Rules

Set your own point values, visit thresholds, and keywords per team. Every trigger is logged with a timestamp.

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How Hot Lead Scoring Works

From first signal to urgent alert — the entire scoring process runs automatically.

1. Lead Takes Action

They visit a unit page, download a proposal, view a payment plan, or reply on WhatsApp.

2. Signal Detected

iCloudReady automatically detects the behavioral event and determines which scoring rule applies.

3. Score Updated

Points are added to the lead total in real time. The score badge updates immediately on the lead list.

4. Your Team Knows Who to Call

Red badge means call now. Your reps prioritize the right leads without any guesswork.